Businesses exist for profit and trying to increase revenues continuously. The CallMiner system can help the company to become more customers friendly and customer focused and gain better customer loyalties – which are essential for a business to survive in this competitive edge. Technologies like Callminer also help in withholding the existing customer by providing better service. This CallMining software also enables companies to find out common complaints about their service. Now a day’s almost all service related companies are implementing automation system like the Callminer. Technologies can help company to be competitive by reducing labor cost and service time, least human interaction by eliminating manual process, and by increasing efficiency of the business and obtaining customer loyalty.